OMX for eCommerce
Staying ahead of the competition in today’s digital marketplace is tough and keeping up with technology is even tougher. If you’re struggling with a legacy system or facing an expensive custom IT build-out, let us ease your burden. We’ve got an elegant, easy-to-implement, proven technology that’ll take your growing business to the next level. Our powerful eCommerce Order Management platform, called OMX, provides you with the scalability and flexibility you need to succeed in the lightspeed D2C eCommerce marketplace. There’s so much more to OMX than just a world-class order management system, we’ve enabled you to apply the power of retail science using next generation capabilities.
Order Management Functionality in OMX
Distributed Order Management (DOM)
High volume order processing & inventory management with multi-warehouse functionality.
Reporting & Analytics
Access 100+ pre-built standard production & ad hoc reports or create custom reports based on retail science metrics.
CRM / eMail Management
Segment & target lists for offline & online campaigns that grow profits & build customer lifetime value.
Customer Service Management
Order entry & customer service; 360° view with guided scripting to increase AOV.
Cross Channel Self-Service
Improve customer experience while cutting costs – let customers manage their orders.
APIs & Integration
Secure, open system – fast implementation with existing technology & systems.
Next Generation Functionality Unique to OMX
Marketing Campaign Management
Manage customer lifecycle & optimize every touchpoint using real-time behavioral data.
Product Information Management (PIM)
Bi-directional feedback loop – product data is pushed out & customer intent info is fed back in.
Retention Management / Continuity
Drive repeat buyer business & lifetime value with sophisticated continuity marketing.
Back Order, Refund & RMA Processing
Control timing of refunds & exchanges with effective returns merchandise processing.
Merchandise Planning & Demand Analysis (MP&A)
Optimize product assortment selections and seasonal purchasing with precision.
Financial System Integration & Analysis
Integrate with financial ERPs & accounting systems; enable complex analysis.
Find out more about OrderMotion’s Solution Partner Program. Use your eCommerce experience and expertise to help create solutions for our customers. Become an Order Management Solution Partner today.
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