Seamless Order Processing and Multi-Warehouse Inventory Management for Improved Efficiency

Our OMX technology provides an end-to-end order management system that manages all aspects of the order lifecycle and ensures seamless control of customer orders, from order receipt to financial settlement.
Our OMX Order Management System features:

  • Comprehensive Order Processing: Multichannel, enterprise scalable order processing.
  • Consolidatde Data: OMX acts as central data hub, using dozens of APIs to connect previously incompatible systems and integrate their data into a single database.
  • Cost Reduction: Automated backorder and refund management reduces operational costs and revenue loss.
  • Demand Analysis: Predict return and cancel trends by product to maintain cross-channel inventory reserve levels.
  • Data Security: OMX is a Certified PCI Level One Service Provider and undergoes strict annual PCI audits to ensure customer data security using industry best practices and tokenization technology to further reduce fraud risk.
  • Distributed Order Management (DOM): Fulfill captured orders from the best of multiple inventory locations to achieve optimal operational efficiency and customer satisfaction.

Order Management in OMX

While there are many features within OMX, all of them revolve around the order, which drives the following:

  1. Creation of Suppliers
  2. Creation of Items to Sell
  3. Managing Inventory
  4. Creation and Maintenance of Customers
  5. Configuring Ways of Accepting Payment for Orders, and so on.

The best way to introduce OMX is to provide a simple overview of how an order flows through OMX, from order entry right through customer shipping. The diagram and description below provide a simple visual overview of this flow. It also highlights the different statuses for an order, depending on where the order and the payment fall within OMX processing.

Every order in OMX has a status, enabling you at any time to see the current state of orders across your business. The Order Status Report provides a view of real-time status for all of the orders captured, including orders that are Shipped, Returned, Cancelled, and Auto-Cancelled, etc. within the last 30 days. While this report provides links to order and customer details for quick adjustments, it also enables you to review the various statuses in your business and make adjustments to improve your revenue.

Inventory and Warehouse Management in OMX

An essential part of any order management system is the ability to closely monitor and respond to inventory levels as they fluctuate with the demands of your business. This is particularly critical if you are engaged in any type of continuity / auto-ship replenishment programs. You can track item demand daily or hourly for any type of program directly in OMX and match the demand rates to your purchase order process.

OMX’s Inventory and Warehouse Management capabilities include:

  • High Throughput Management:  Easily manage high throughput systems using our Ad Hoc Scheduling and File Configuration capabilities to synchronize with your warehouse processes.
  • Drop Ship Flexibility: Managing multiple drop shippers is not a problem in OMX – easily handle personalized, made-to-order products and digital downloads.
  • Locate and Replenish Inventory: Manage replenishment of inventory for usage with cart-bin picking.
  • Ease of Integration: OMX easily integrates with your warehouse and with all major Warehouse Management Systems (WMS).

Organization of Inventory in OMX

Preparing your business’ inventory to be managed within OMX starts with consideration of the following:

  • Inventory Types: Warehoused, Non-Inventory, Drop Ship, SmartSwitch.
  • Inventory Statuses: In Stock, Low Stock, Backordered, Out of Stock, Secondary Fulfillment, Drop Shipper.
  • Inventory Numbers: On hand and Committed.
  • Inventory Adjustments: Increase and decrease inventory levels at an active facility, move inventory between facilities, and move inventory between warehouse locations either individually or in bulk (for bulk adjustments you can use an uploader, an API or a BOT).
  • Inventory Reports: View several items at a time using common Production and Ad Hoc reports, such as: Inventory Transaction History Report, View Inventory Level Report, Inventory Sales Snapshot report, Warehouse Inventory report, and Buyer’s Report.