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November 2Order and Customer Management 101: How Order and Customer Management Practices Can Help Your Bottom LineComplimentary Webinar Hosted by OrderMotion® to Outline Best Practices and Educate Merchants on How to Grow Their Retail Businesses through Order and Customer Management Best PracticesBoston, Massachusetts—November 2, 2007 –OrderMotion, Inc., the pioneer and leading provider of on-demand, order and customer management services designed specifically for the small and medium-sized merchant, announced today that it will be hosting a complimentary webinar that will focus on the basics of order and customer management for merchants struggling to understand if how they are managing their orders and customer data is helping or hurting their bottom line. The Order and Customer Management 101 webinar is designed for merchants running online or catalog retail businesses facing different types of challenges impacting their bottom line and growth. Those who are realizing increased sales and hiring more and more staff to get orders out the door, but not achieving more profit or those who are just beginning to understand how to best manage orders. Typically, while juggling to manually fulfill orders, slow delivery, untimely response to requests and even lost orders create low customer satisfaction. Multiple systems that are not integrated may result in poor inventory management and fulfillment processes that are not optimal and too costly. In addition, merchants who fail to capture relevant customer data in a centralized system also miss out on the opportunity to increase profits by up- and cross-selling. For all these merchants, understanding the best practices and tips of order and customer management will help them save money, time and enjoy increased sales through increased profits. During this complimentary webinar Kim Free, OrderMotion Executive Vice President of Product Strategy will educate on order and customer management best practices and small and medium-sized merchants can more efficiently run their retail operations by implementing tools usually only available to larger retailers. Kim has over 25 years of business experience and 15 years in the retail industry. She has held several senior level positions at leading retailers and is dedicating her expertise to translating large retail best practices into services designed specifically for the small and medium-sized merchants. By following order and customer management best practices merchants can significantly improve the efficiency of their operations and provide a superior shopping experience for their customers that will keep them coming back. Who: Kim Free, Executive Vice President, OrderMotion, Inc. What: OrderMotion Complimentary Webinar about the Basics and Best Practices of Order and Customer Management When: November 8, 2007, 2:00pm EST |
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